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Occupiers.

Your home. Our responsibility.

Everything you need during your time in a Rent Connect property - report a repair, find emergency contacts and get answers to common questions.

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How we can help.

Repairs and maintenance.

Use our online repair form to report issues. It's available in multiple languages and lets you upload photos for faster diagnosis. Our property managers will respond and arrange repairs.

Emergency contacts.

For emergencies outside office hours, refer to the contact numbers in your Welcome Pack. In a genuine emergency, call 999 first.

Communication.

You can reach us by phone or email. We'll keep you updated on any ongoing repairs and respond to queries as quickly as we can.

Report a repair.

Our online repair form is the simplest way to report a maintenance issue. It gives our property managers the detail they need to respond and schedule repairs.

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What the form covers:

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  • Describe the issue and where it is in the property

  • Upload photos to help with diagnosis

  • Select from common repair categories

  • Available in multiple languages

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Occupier FAQs.

Feedback and resolutions.

If you have any comments please contact us at info@rentconnect.co.uk.

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