Emergency types.
Gas emergency.
If you smell gas or suspect a carbon monoxide leak, call the National Grid Emergency Line immediately (with the number below).
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Open windows, do not use electrical switches, and leave the property if you feel unwell. Once you've called National Grid, report the issue to us using the online repair form.
​T: 0800 111 999
Electrical emergency.
If you lose all electrical power, check whether it's a local outage by contacting UK Power Networks.
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If the issue is within your property (e.g., tripped fuse board, sparking socket), report it to us using the online repair form.
​T: 0800 316 3105
Water
emergency.
If you have no water supply or a mains water leak, contact your water provider. You can find your provider here: https://www.water.org.uk/customers/find-your-supplier.
For internal leaks or plumbing emergencies within the property, report it to us using the online repair form.
Lost keys.
During office hours (Monday–Friday, 9am–5:30pm), call us on 01582 343000.
Outside office hours, report the issue using the online repair form and a member of the team will be in touch.